Faq
Frequently asked questions
What types of products do you sell?
We offer a high-end selection of cosmetics, sportswear and erotic gift sets, as well as personalized services in the world of beauty and well-being.
How does your instalment facility work?
We offer a range of split payment solutions, enabling you to pay for your purchases in instalments, with no hidden charges. Full details are available in our General Terms and Conditions.
What are the delivery times and costs?
We deliver internationally, with estimated lead times of 2 to 15 working days depending on destination. Delivery charges are calculated according to the weight and volume of the order and the geographical zone. They are clearly indicated before you confirm your purchase.
Do you offer returns and refunds?
Yes, you have the legal right to cancel your order within 14 days of receipt. However, some products (notably personalized or unsealed for hygiene reasons) cannot be returned. See our Returns Policy for more information.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by e-mail. You can follow the progress of your parcel in real time on the carrier’s website.
What payment methods do you accept?
We accept payment by credit card (Visa, Mastercard), PayPal, and bank transfer. All transactions are secured by international-standard encryption systems.
Can I benefit from a personalized beauty consultation?
Yes, we offer personalized beauty consultations. Contact us by e-mail or via our contact form to schedule an appointment and receive a diagnosis tailored to your needs.
Do you offer certification courses?
We offer recognized professional training courses, enabling you to acquire new skills in the fields of beauty and aesthetics. A certificate attesting to the skills acquired is issued on completion of the training.